SHIPPING AND RETURNS

Return, Exchange, & Cancellation Policy

Last Updated: 12/21/2025

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Manheim Township Sports, LLC (“Manheim Township Sports,” “we,” “us,” or “our”) values customer satisfaction and takes pride in delivering high-quality, custom-decorated apparel and merchandise. This policy outlines the terms and conditions for returns, exchanges, and cancellations.

This policy is separate from our Shipping Policy and should be reviewed prior to placing an order.

Custom & Personalized Products

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Many of our products are custom-decorated or personalized. Because of the nature of customization, returns, exchanges, and cancellations are limited and subject to the conditions outlined below.

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Eligibility for Returns & Exchanges

Returns or exchanges of apparel or items with logos or custom printing are accepted only under the following circumstances:

• There is a manufacturer’s error in the logo or custom print

• There is a defect in the item

• The item was damaged during shipping (see “Shipping Damage” section)

Returns or exchanges are not accepted for:

• Incorrect size selection by the customer

• Buyer’s remorse

• Design approval errors once production has started

• Custom items without a verified defect or error

Reporting an Issue

Any issues related to manufacturer errors, defects, or shipping damage must be reported within 72 hours of receipt of the merchandise.

Reports must be submitted via email to: getmygear@manheimtownshipsports.com

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Please include:

• Order number

• Description of the issue

• Clear photos of the item and, if applicable, packaging

Return Authorization (RA)

• All approved returns or exchanges require a Return Authorization (RA)

• No returns will be accepted without an RA

• Instructions for return shipping will be provided with the RA

Return Process

Once an RA is issued:

• Items must be returned within 30 days

• Items must be unused, unwashed, and in their original condition and packaging

• A copy of the RA and original receipt must be included with the return

Shipping Damage

If your order arrives with visible shipping damage:

1. Take a photo of the outer package before opening

2. Take clear photos of the damaged item(s)

3. Email photos and order details to getmygear@manheimtownshipsports.com

Once verified, we will issue a replacement or refund, depending on availability and customer preference.

Shipping Costs for Returns

• If the return or exchange is due to a manufacturer error, defect, or shipping damage, Manheim Township Sports will cover return shipping costs

• Return shipping instructions will be provided with the RA

Refunds & Replacements

• Returned items are inspected upon receipt

• Approved refunds will be issued to the original method of payment

• Approved replacements will be shipped as soon as possible, subject to availability

• Refund processing times may vary based on payment provider

Cancellations

Cancellation Eligibility

Orders may be cancelled with a full refund only if all of the following conditions are met:

• The order has not yet entered production for customization

• The products being decorated were not specially sourced to fulfill the order

Customization typically begins within 24 hours of order placement.

How to Request a Cancellation

Cancellation requests must be submitted by email to: getmygear@manheimtownshipsports.com

Please include:

• Order number

• Reason for cancellation

Non-Cancellable Orders

Orders are not eligible for cancellation if:

• Customization or production has already started

• Products have been explicitly sourced to fulfill the order

Incorrect Customization

If an order has been fulfilled but customized incorrectly due to our error, the order is eligible for a full refund or replacement.

Exclusions

The following items are not eligible for return, exchange, or cancellation:

• Items that have been worn, washed, or altered

• Custom-printed items without verified defects or errors

• Orders already in production or completed correctly per approved design

Communications & Privacy

All order-related communications, including return confirmations, cancellation notices, refunds, and shipping updates, are considered transactional communications and are sent automatically in accordance with our Privacy Policy.

Policy Updates

Manheim Township Sports, LLC reserves the right to update or modify this policy at any time. Changes will be posted on this page with an updated “Last Updated” date and will take effect immediately upon posting.

Contact Information

For questions regarding returns, exchanges, or cancellations, please contact:

Manheim Township Sports, LLC
30 S. 15th Street, Suite 1550
Philadelphia, PA 19102
 

P: 239-823-6764
E: getmygear@manheimtownshipsports.com